1. Order Processing

Processing Timeline

• Orders processed within 1-2 business days
• Business days: Monday through Friday (excluding federal holidays)
• Orders placed after 2:00 PM EST begin processing next business day

Order Confirmation

• Immediate order confirmation email after purchase
• Shipping confirmation email with tracking information sent upon shipment

2. Shipping Methods

3.1 Standard Shipping(Free)

• Available to all 50 United States
• No minimum order requirement
• Shipping carriers: USPS, UPS, or FedEx

3.2 Delivery Timeframe Calculation

• Processing Time: 1-2 business days
• Transit Time: 3-5 business days
• Total Estimated Delivery: 4-7 business days from order date

3. Shipping Carriers

We partner with:

• USPS
• UPS
• FedEx

Carrier selection based on:

• Delivery address
• Package size and weight
• Current carrier service levels in your area

4. Order Tracking

Track your order through:

• Shipping confirmation email
• Your account on our website
• Carrier’s website directly

Tracking numbers are provided via email once your order ships

5. Delivery Issues

For any delivery concerns:

• Contact us within 24 hours of delivery for any issues
• Take photos of damaged packages before opening
• Keep all original packaging for claim purposes

Contact Information

For shipping-related inquiries:

• Business: Lenszio
• Email: support@lenszio.com
• Phone: +1 (505) 375-9158
• Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
• Address: 1998 Westwood Avenue, Albuquerque, NM 87151