Refund Policy

Return Eligibility

• 30-day return window from delivery date
• Items must be unused and undamaged
• Original packaging required
• All accessories and documentation must be included

Note: No restocking fee applies to any returns

Return Process

Step 1: Request Return Authorization

Email support@lenszio.com with:

• Order number
• Reason for return
• Photos (if applicable)

Step 2: Package Your Return

• Package items securely in original packaging
• Include all accessories and documentation
• Clearly mark RA number on package

Step 3: Ship Your Return

• Customer is responsible for return shipping costs
• We recommend using a tracked shipping service
• Insurance is recommended for valuable items

Refund Processing

• Refunds processed within 3-7 business days after receipt
• Refund issued to original payment method
• Bank processing may take up to 30 days

Exchanges

• No restocking fee for exchanges
• Customer pays for return shipping
• LENSZIO covers shipping for exchange item
• Same 30-day eligibility window applies

Damaged or Incorrect Items

• Report within 24 hours of receipt
• Include photos of damage/incorrect item
• No restocking fee applies
• LENSZIO covers return shipping
• Replacement shipped upon confirmation of issue

Contact Information

For all return-related inquiries:

• Business: Lenszio
• Email: support@lenszio.com
• Phone: +1 (505) 375-9158
• Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
• Address: 1998 Westwood Avenue, Albuquerque, NM 87151